Last updated: July 2026

Solaris Metal Cards operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Solaris Metal Cards is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

Personal Information We Collect

·       Contact details including your name, address, billing and shipping address, phone number, and email address.

·       Financial information including payment card details, transaction details, and payment confirmation, processed securely through our payment providers.

·       Account information including your username, password, and preferences.

·       Order and customization details including the design, engraving text, and images you submit for a custom card.

·       Communications including information you share when contacting our support team.

·       Device and usage information including your IP address, browser type, and how you interact with our site.

Personal Information Sources

We collect personal information directly from you (when you place an order, create an account, or contact us), automatically through your use of the Services (including cookies and similar technologies), from our service providers who help operate the Services, and occasionally from partners or other third parties.

How We Use Your Personal Information

·       Provide and improve the Services — processing payments, fulfilling and shipping orders, creating your design proof, managing your account, and enabling returns and exchanges.

·       Communicate with you — order updates, design proof approvals, customer support, and responses to your inquiries.

·       Marketing — with your consent, sending updates about new designs, offers, or promotions by email or other channels. You can opt out at any time.

·       Security and fraud prevention — authenticating your account and protecting against fraudulent or unsafe activity.

·       Legal compliance — responding to valid legal requests and enforcing our policies.

How We Disclose Personal Information

We may share your personal information with Shopify and other vendors who perform services on our behalf (payment processing, shipping, customer support, cloud storage); with couriers to fulfill and deliver your order; when you direct us to, such as through social media integrations; and as required to comply with legal obligations or protect our rights and the rights of others.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users. Depending on where you live, you may exercise certain rights with respect to your personal information at privacy.shopify.com/en.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

·       Right to Access / Know. You may have a right to request access to personal information that we hold about you.

·       Right to Delete. You may have a right to request that we delete personal information we maintain about you.

·       Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

·       Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

·       Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional emails, such as those about your account or orders.

You may exercise any of these rights by contacting us using the contact details below. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 802 532 7203 or email us at info@solarismetalcards.com, or contact us at Office 426, Al Wasl Building, UAE.