Overview
Solaris Metal Cards operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Solaris Metal Cards is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.
Information We Collect
We may collect the following categories of personal information, depending on how you interact with the Services:
- Contact details including your name, address, billing and shipping address, phone number, and email address.
- Financial information including payment card details, transaction details, and payment confirmation, processed securely through our payment providers.
- Account information including your username, password, and preferences.
- Order and customization details including the design, engraving text, and images you submit for a custom card.
- Communications including information you share when contacting our support team.
- Device and usage information including your IP address, browser type, and how you interact with our site.
How We Collect Information
We collect personal information directly from you (when you place an order, create an account, or contact us), automatically through your use of the Services (including cookies and similar technologies), from our service providers who help operate the Services, and occasionally from partners or other third parties.
How We Use Your Information
We use your personal information to:
- Provide and improve the Services — processing payments, fulfilling and shipping orders, creating your design proof, managing your account, and enabling returns and exchanges.
- Communicate with you — order updates, design proof approvals, customer support, and responses to your inquiries.
- Marketing — with your consent, sending updates about new designs, offers, or promotions by email or other channels. You can opt out at any time.
- Security and fraud prevention — authenticating your account and protecting against fraudulent or unsafe activity.
- Legal compliance — responding to valid legal requests and enforcing our policies.
How We Share Information
We may share your personal information with Shopify and other vendors who perform services on our behalf (payment processing, shipping, customer support, cloud storage); with couriers to fulfill and deliver your order; when you direct us to, such as through social media integrations; and as required to comply with legal obligations or protect our rights and the rights of others.
We do not sell your personal information.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and its service providers, which may be located in countries other than your own. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
Security & Retention
We use reasonable technical and organizational measures to protect your personal information, though no method of transmission or storage is completely secure. We recommend avoiding unsecure channels to share sensitive information with us. We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.
Your Rights & Choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. You can manage marketing communication preferences at any time using the unsubscribe link in our emails. To exercise any of these rights, contact us using the details below — we will respond in accordance with applicable law and may need to verify your identity first.
International Transfers
We may transfer, store, and process your personal information outside the country you live in, including through our service providers. Where required, we rely on recognized transfer mechanisms to ensure your information remains protected.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on this page and update the “last updated” date above.